Last updated: January 1, 2025

Privacy Policy

Karve IT Ltd. ("Karve IT", "we", "us", "our") operates MoveRight moving company software. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use MoveRight.

1. Information We Collect

We collect the following types of information:

  • Account information: Name, email address, phone number, company name, and billing information when you register or subscribe
  • Usage data: Information about how you use MoveRight, including features accessed, pages viewed, and actions taken
  • Customer data: Information you enter about your customers and jobs within MoveRight — this data belongs to you
  • Communications: Messages and support requests you send to us
  • Device and technical data: IP address, browser type, operating system, and cookies

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve MoveRight
  • Process payments and manage your subscription
  • Send service-related communications (onboarding, support, billing)
  • Send product updates and marketing communications (you may opt out at any time)
  • Comply with legal obligations
  • Detect and prevent fraud and abuse

3. SMS Communications

If you provide a phone number and consent to receive SMS messages, we will send recurring automated texts for onboarding, tips, and support. You can stop messages at any time by replying STOP. Message frequency varies. Standard message and data rates may apply.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Vendors who help us operate MoveRight (payment processors, hosting providers, analytics tools) under strict confidentiality agreements
  • Legal requirements: When required by law or to protect our rights or the safety of others
  • Business transfers: In connection with a merger, acquisition, or sale of assets

5. Customer Data

Data you enter about your own customers (names, contact info, job details) remains yours. We process this data on your behalf to provide the service. We do not use your customer data for any purpose beyond operating MoveRight for you.

6. Data Retention

We retain your account data for as long as your account is active and for up to 90 days after account closure. You may request earlier deletion by contacting us at privacy@moveright.app.

7. Security

We use industry-standard security measures to protect your data, including HTTPS encryption, access controls, and regular security audits. No system is completely secure, and we cannot guarantee absolute security.

8. Cookies

MoveRight uses cookies and similar tracking technologies for session management, analytics, and improving the user experience. You can control cookies through your browser settings, though disabling cookies may affect functionality.

9. Your Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Data portability

To exercise these rights, contact us at privacy@moveright.app.

10. Canadian Privacy Law (PIPEDA)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. For privacy inquiries, our Privacy Officer can be reached at privacy@moveright.app.

11. Children's Privacy

MoveRight is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. The updated policy will be posted at this URL with a new effective date.

13. Contact

For privacy inquiries:
Karve IT Ltd.
Email: privacy@moveright.app